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Terms of Service

Terms of service

We need 1-3 days to collect and ship your order.

Then your parcel will be sent by Bulgarian Post or courier services (DPD, Speedy or Balkans Espress).  Delivery term is within 7-20 business days via Bulgarian Post and 2-7 business days via courier service DPD since the date of sending.

Due to the Covid-19 situation, delivery times via Postal service  may be longer than usual. 

Only prepaid orders are accepted for processing.

In the case if any item you ordered, can not be delivered (not delivered by the manufacturer or distributor, or no longer available, etc.), we will contact you and offer you another similar product, upon your choice.

When the parcel is sent, the customer receives by e-mail indicated when registering, notification on changing of order status to “Shipped”, and the tracking code, to check its movement.

When registering, specify a valid e-mail, if the letter of confirmation of registration has not come, check the ‘Spam’ folder or contact us.

Shipping address

Please remember it is your responsibility to enter correctly your billing and shipping address. "Bulgarian Cosmetics" will not be responsible for lost or returned orders, due to incorrect shipping address.

The phone number must be of the same country as the shipping address.

Return Policy

Return of goods and claims

Return of a defective order, in case of disclosure of improper configuration, is possible only if the order is checked upon receipt on the spot. If the defect happened on Buyer’s fault, then no refund from Seller is envisaged.

We will send you the goods originally packed. A special pack-list is attached (order information with a list of products), sealed with the company seal and indicating all necessary company’s information and contacts.

You can return the item within 14 since the day of the receiving order. We do not pay any charges on product return. Delivery of the goods back to Bulgaria is at your expenses.
Please attach the packing list to the returned items. If the packing list is lost, attach a letter that indicates the following:

- order number
- Your personal information (name, address, e-mail)
- The list of returned products
- Description of the reason of products return

The products are accepted back only fully equipped, with all packaging and labels, unused and intact!


Once package is returned in complete and intact, we make a refund.

Delivery Guarantee

If the parcel is not delivered in time or lost:  we understand that the Buyer is entitled to know that delivery or refund is guarantee. In that case we will submit a complaint, according to the rules of mail of Bulgaria, 30 days later from the date of sending the parcel. Mail of Bulgaria investigates mail parcel delivery and will notify us upon result.

In case if the parcel is lost, and the loss is officially confirmed by Post of Bulgaria, we will make a refund or send the buyer a new parcel.

We are not responsible for any custom duty or import tax.

Your transaction security

www.rozabulgaria.com is secure

We realise how important it is to securely store any information that you provide. rozabulgaria.com maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.rozabulgaria.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

Meotida Cosmetics LTD online store respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.rozabulgaria.com (the “Site”). 

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason.

You are encouraged to periodically review this Privacy Policy to stay informed of updates.


We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number that you voluntarily give to us when you register with the Site.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

Our site does not transmit, neither receives, keeps and processes data about your credit card.

Facebook Permissions 

The Site may by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page.


Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Administer promotions, and contests.
  • Compile anonymous statistical data and analysis for use internally or with third parties.
  • Create and manage your account.
  • Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
  • Email you regarding your account or order.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
  • Generate a personal profile about you to make future visits to the Site more personalized.
  • Increase the efficiency and operation of the Site.
  • Monitor and analyze usage and trends to improve your experience with the Site.
  • Notify you of updates to the Site.
  • Offer new products, services, and/or recommendations to you.
  • Perform other business activities as needed.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Process payments and refunds.
  • Request feedback and contact you about your use of the Site.
  • Resolve disputes and troubleshoot problems.
  • Respond to product and customer service requests.
  • Send you a newsletter.
  • [Other]


We may share information we have collected about you in certain situations. Your information may be disclosed as follows: 

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. 

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Online Postings

When you post comments or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.


We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business Partners

We may share your information with our business partners to offer you certain products, services or promotions.

Social Media Contacts 

If you connect to the Site through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.]

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

Website Analytics

We may also partner with selected third-party vendors[, such as [Adobe Analytics,] [Clicktale,] [Clicky,] [Cloudfare,] [Crazy Egg,] [Flurry Analytics,] [Google Analytics,] [Heap Analytics,] [Inspectlet,] [Kissmetrics,] [Mixpanel,] [Piwik,] and others], to allow tracking technologies and remarketing services on the Site [and our mobile application] through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site [and our mobile application] , determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.


The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.

Our website uses coockies.

Cookies are very small, completely safe and secure text files which are downloaded to your computer or mobile device when you visit a website or application.

Your web browser then sends these files back to the website or application every time you return so that your user personal settings can be recognised.

Cookies are useful and help website developers and companies improve your website browsing experience.

Some cookies are strictly necessary to enable you to move around the site or to provide certain basic features.

Other types of cookies are used to monitor and improve our website's functionality and performance

We do not sell the information collected by cookies, nor do we disclose the information to third parties.


If you have questions or comments about this Privacy Policy, please contact us.